Cancellation Policy
This Cancellation Policy is an integral part of, and should be read in conjunction with, our comprehensive Refund & Return Policy. At Ihex Stores, we understand that circumstances can change, and you may need to cancel an order. We strive to accommodate cancellation requests whenever possible, especially given our direct-from-manufacturer dropshipping model.
Order Cancellation Window
Due to our efficient order processing system, which aims to get your products dispatched as quickly as possible directly from the manufacturer, there is a limited window for order cancellations. You may request to cancel your order within 12 hours of placing it.
This timeframe is crucial because, after this period, your order is typically forwarded to the manufacturer for processing and fulfillment, making it difficult to intercept before shipment.
How to Request a Cancellation
To request an order cancellation, please contact our customer support team immediately via [Customer Support Email Address] or [Customer Support Phone Number]. Please include your order number and the reason for cancellation in your communication. Our team will review your request and inform you of its status.
Cancellation Outcomes
1. Order Successfully Canceled (Within 12-Hour Window)
If your cancellation request is received and processed within the 12-hour window, and before the order has been forwarded to the manufacturer, you will receive a full refund to your original payment method. The refund will typically be processed within [Number] business days, though it may take additional time for your bank or payment provider to post the transaction to your account.
2. Order Already Processed or Shipped
If your cancellation request is received after the 12-hour window, or if the order has already been forwarded to the manufacturer for processing or has been shipped, we may be unable to cancel it. In such cases, the order will be treated as a return. You will need to wait for the item to be delivered and then follow the procedures outlined in our Refund & Return Policy to initiate a return. Please note that standard return conditions, including potential return shipping costs, may apply.
Exceptions
In rare circumstances, such as significant delays in product availability or unforeseen issues with the manufacturer, Ihex Stores reserves the right to cancel an order. In such events, you will be notified promptly and issued a full refund.
We encourage you to review your order carefully before completing your purchase. For any questions regarding our cancellation policy, please contact our customer support team. Your satisfaction is our priority.